Introduction to Strategy
Many IT organizations tend to ”do everything”. They act reactively to the business’s changes and the everyday operation largely consists of urgent measures at all
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Many IT organizations tend to ”do everything”. They act reactively to the business’s changes and the everyday operation largely consists of urgent measures at all
An IT organization has no intrinsic value, rather its existence is justified by the fact that it makes the company’s operations more efficient. The IT
Strategy Management is the process which defines and administers the IT organization’s strategy for its services and the administration of these services. A service strategy
Once the strategy is established, it needs to be converted into a range of IT services that are delivered to the business. At the same
Many companies and organizations view IT as a cost. In an economic calculation there is only one thing to do with costs, reduce them. This
The IT organization needs to have a business-like relationship with the business to enable it to govern the delivery of IT services according to the
Business Relationship Management is the process which helps the Business Relationship Manager to provide a link between the IT department and the business at strategic
In order to ascertain whether the delivery of IT services to the business is satisfactory or unsatisfactory, the agreed levels must be defined and measured.
The job of Delivery Control is to check and improve the production of IT services. This refers to activities and projects which simplify or modernize
What distinguishes an effective group or organization from others is that it has a unity, a common approach and a common working methodology. The primary
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