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The Rational IT Model
Foundation
Introduction
Phases
Functions
Processes and procedures
Roles within the IT-organization
Governance model
The relationship between phases, functions and processes
Overall flow throughout the IT organization
Operation
Introduction to Operations
Service Desk
Technical Management
Application Management
Request fulfilment
Incident Management
Coordination
Problem Management
Operational Maintenance
Transition
Introduction to Transition
Change Management
Service Design
Release Management
Delivery Control
Introduction to Delivery Control
Service Management Office
Delivery Management
Service Catalogue Management
Continual Service Improvement
Knowledge Management
Supplier Management
Relations
Introduction to Relations
Customer Management
Business Relationship Management
Service Level Management
Strategy
Introduction to Strategy
IT Steering Group
IT Strategy Management
Service Portfolio Management
Contribute
Downloads
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Svenska
The Rational IT Model
Foundation
Introduction
Phases
Functions
Processes and procedures
Roles within the IT-organization
Governance model
The relationship between phases, functions and processes
Overall flow throughout the IT organization
Operation
Introduction to Operations
Service Desk
Technical Management
Application Management
Request fulfilment
Incident Management
Coordination
Problem Management
Operational Maintenance
Transition
Introduction to Transition
Change Management
Service Design
Release Management
Delivery Control
Introduction to Delivery Control
Service Management Office
Delivery Management
Service Catalogue Management
Continual Service Improvement
Knowledge Management
Supplier Management
Relations
Introduction to Relations
Customer Management
Business Relationship Management
Service Level Management
Strategy
Introduction to Strategy
IT Steering Group
IT Strategy Management
Service Portfolio Management
Contribute
Downloads
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