Service Level Management


Free Service Level Management template


The purpose of the process is to ensure that there is a clear, common starting point for which service levels can be expected for the IT services and what should be delivered.

This is achieved through:

  • Identifying, defining, documenting, monitoring and reporting the service levels
  • Ensuring that the customers have the right expectations for the service levels delivered
  • Ensuring that service levels are measured and that proposals for improvement are initiated


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