A Service management architect is working with the IT organization, processes, information and systems in collaboration. A Service management architects main goal is to help the organization meet new business needs. Typical issues for a Service management architect is to describe and analyze IT organization processes and how these can be improved.
Service management architect ensures that one hand knows what the other is doing. She or he reminds the lead on decisions made earlier and demonstrates the consequences of possible changes.
A Service management architect should be well versed in the business context and trends, world events and what colleagues and competitors in the business field are doing.