Operation is the production line in the IT factory. This is where the entire responsibility for the IT environment is located, with servers, network, applications
The Application Management function should have control of all applications included in the IT environment. In distinction from Technical Management, the groupings which manage applications
Most IT organizations have limited resources. This means that the resources there is are easily overloaded with issues and assignments, which in turn result in
Many IT organizations find it difficult to distinguish between incidents and problems. Technical analysts and applications analysts are inquisitive by nature, which results in the
Everything that will have to be in operation for a substantial period of time needs to be maintained. Most organizations call this preventive maintenance activity.