Function Templates

Application Management Function

209.49 KB 630 Downloads

Service Desk Function

209.53 KB 766 Downloads

Technical Management Function

209.87 KB 557 Downloads

Delivery Management Function

210.03 KB 573 Downloads

Service Management Office Function

208.29 KB 637 Downloads

Customer Management Function

208.65 KB 465 Downloads

IT Steering Group Function

209.01 KB 495 Downloads

Process Templates

Coordination Process

156.00 KB 338 Downloads

Incident Management Process

118.29 KB 661 Downloads

Operational Maintenance Process

95.51 KB 386 Downloads

Problem Management Process

97.33 KB 476 Downloads

Request Fulfilment Process

93.62 KB 390 Downloads

Change Management Process

159.31 KB 526 Downloads

Release Management Process

88.57 KB 412 Downloads

Service Design Process

79.93 KB 412 Downloads

Supplier Management Process

99.93 KB 347 Downloads

Role Templates

Application Manager Role

58.73 KB 283 Downloads

Coordinator Role

59.46 KB 251 Downloads

Incident Manager Role

59.21 KB 316 Downloads

Operations Manager Role

59.84 KB 278 Downloads

Problem Manager Role

59.75 KB 285 Downloads

Service Desk Manager Role

59.14 KB 291 Downloads

Technical Manager Role

58.60 KB 270 Downloads

Change Manager Role

59.17 KB 284 Downloads

Release Manager Role

56.75 KB 255 Downloads

Delivery Manager Role

59.66 KB 271 Downloads

Infrastructure Architect Role

59.74 KB 281 Downloads

Process Owner Role

59.64 KB 280 Downloads

Product Owner Role

60.43 KB 256 Downloads

Service Management Architect Role

58.00 KB 269 Downloads

Service Owner Role

57.74 KB 278 Downloads

Supplier Manager Role

60.03 KB 235 Downloads

Business Relationship Manager Role

59.20 KB 265 Downloads

IT Manager Role

59.67 KB 321 Downloads

Generic Templates

Business Case Template

55.79 KB 344 Downloads

CAB Template

55.54 KB 577 Downloads

PIR Template

55.80 KB 357 Downloads

Release Schedule Template

20.50 KB 282 Downloads

RFC Template

55.22 KB 421 Downloads

Standard Change Template

56.88 KB 358 Downloads

CSI Register Template

20.48 KB 381 Downloads

IT Service Template

56.25 KB 499 Downloads

Product Specification Template

58.14 KB 320 Downloads

Service Structure Template

76.92 KB 371 Downloads

Supporting Service Template

54.59 KB 331 Downloads

Service Level Agreement Template

58.00 KB 400 Downloads

Service Level Requirements Template

60.81 KB 387 Downloads

Service Portfolio Template

55.39 KB 1215 Downloads

IT Service Strategy Template

60.08 KB 1165 Downloads

Stakeholder Analysis Template

53.67 KB 879 Downloads