The Rational IT Model
Grunder
Introduktion
Faser
Funktioner
Processer och rutiner
Roller inom IT-organisationen
Styrmodell
Relationen mellan faser, funktioner och processer
Övergripande flöde genom hela IT-organisationen
Drift
Driftfasen
Service desk
Teknisk Drift
Applikationsdrift
Request fulfilment
Incident management
Koordinering
Problem management
Driftuppgifter
Överlämning
Överlämningsfasen
Change management
Tjänstedesign
Release management
Leveranskontroll
Leveranskontrollfasen
Arkitektur och arbetssätt
Leveransansvar
Hantering av tjänstekatalog
Kontinuerlig förbättring
Hantering av kunskap
Hantering av leverantörer
Relationer
Relationsfasen
Kundansvar
Hantering av verksamhetsrelationer
Hantering av servicenivĂĄer
Strategi
Strategifasen
IT-styrgrupp
Hantering av strategi
Hantering av tjänsteportfölj
Nedladdningar
Downloads
Function Templates
Application Management Function
1 file(s)
209.49 KB
Download
Service Desk Function
1 file(s)
209.53 KB
Download
Technical Management Function
1 file(s)
209.87 KB
Download
Delivery Management Function
1 file(s)
210.03 KB
Download
Service Management Office Function
1 file(s)
208.29 KB
Download
Customer Management Function
1 file(s)
208.65 KB
Download
IT Steering Group Function
1 file(s)
209.01 KB
Download
Process Templates
Coordination Process
1 file(s)
156.00 KB
Download
Incident Management Process
1 file(s)
118.29 KB
Download
Operational Maintenance Process
1 file(s)
95.51 KB
Download
Problem Management Process
1 file(s)
97.33 KB
Download
Request Fulfilment Process
1 file(s)
93.62 KB
Download
Change Management Process
1 file(s)
159.31 KB
Download
Release Management Process
1 file(s)
88.57 KB
Download
Service Design Process
1 file(s)
79.93 KB
Download
Continual Service Improvement Process
1 file(s)
142.59 KB
Download
Supplier Management Process
1 file(s)
99.93 KB
Download
Role Templates
Application Manager Role
1 file(s)
58.73 KB
Download
Coordinator Role
1 file(s)
59.46 KB
Download
Incident Manager Role
1 file(s)
59.21 KB
Download
Operations Manager Role
1 file(s)
59.84 KB
Download
Problem Manager Role
1 file(s)
59.75 KB
Download
Service Desk Manager Role
1 file(s)
59.14 KB
Download
Technical Manager Role
1 file(s)
58.60 KB
Download
Change Manager Role
1 file(s)
59.17 KB
Download
Release Manager Role
1 file(s)
56.75 KB
Download
Delivery Manager Role
1 file(s)
59.66 KB
Download
Infrastructure Architect Role
1 file(s)
59.74 KB
Download
Process Owner Role
1 file(s)
59.64 KB
Download
Product Owner Role
1 file(s)
60.43 KB
Download
Service Management Architect Role
1 file(s)
58.00 KB
Download
Service Owner Role
1 file(s)
57.74 KB
Download
Supplier Manager Role
1 file(s)
60.03 KB
Download
Business Relationship Manager Role
1 file(s)
59.20 KB
Download
IT Manager Role
1 file(s)
59.67 KB
Download
Generic Templates
Business Case Template
1 file(s)
55.79 KB
Download
CAB Template
1 file(s)
55.54 KB
Download
PIR Template
1 file(s)
55.80 KB
Download
Release Schedule Template
1 file(s)
20.50 KB
Download
RFC Template
1 file(s)
55.22 KB
Download
Standard Change Template
1 file(s)
56.88 KB
Download
CSI Register Template
1 file(s)
20.48 KB
Download
IT Service Template
1 file(s)
56.25 KB
Download
Product Specification Template
1 file(s)
58.14 KB
Download
Service Structure Template
1 file(s)
76.92 KB
Download
Supporting Service Template
1 file(s)
54.59 KB
Download
Service Level Agreement Template
1 file(s)
58.00 KB
Download
Service Level Requirements Template
1 file(s)
60.81 KB
Download
Service Portfolio Template
1 file(s)
55.39 KB
Download
IT Service Strategy Template
1 file(s)
60.08 KB
Download
Stakeholder Analysis Template
1 file(s)
53.67 KB
Download
