Function Templates

Application Management Function

209.49 KB 704 Downloads

Service Desk Function

209.53 KB 848 Downloads

Technical Management Function

209.87 KB 619 Downloads

Delivery Management Function

210.03 KB 638 Downloads

Service Management Office Function

208.29 KB 713 Downloads

Customer Management Function

208.65 KB 522 Downloads

IT Steering Group Function

209.01 KB 551 Downloads

Process Templates

Coordination Process

156.00 KB 383 Downloads

Incident Management Process

118.29 KB 732 Downloads

Operational Maintenance Process

95.51 KB 438 Downloads

Problem Management Process

97.33 KB 539 Downloads

Request Fulfilment Process

93.62 KB 439 Downloads

Change Management Process

159.31 KB 596 Downloads

Release Management Process

88.57 KB 467 Downloads

Service Design Process

79.93 KB 473 Downloads

Supplier Management Process

99.93 KB 394 Downloads

Role Templates

Application Manager Role

58.73 KB 322 Downloads

Coordinator Role

59.46 KB 286 Downloads

Incident Manager Role

59.21 KB 356 Downloads

Operations Manager Role

59.84 KB 315 Downloads

Problem Manager Role

59.75 KB 325 Downloads

Service Desk Manager Role

59.14 KB 329 Downloads

Technical Manager Role

58.60 KB 306 Downloads

Change Manager Role

59.17 KB 321 Downloads

Release Manager Role

56.75 KB 292 Downloads

Delivery Manager Role

59.66 KB 309 Downloads

Infrastructure Architect Role

59.74 KB 320 Downloads

Process Owner Role

59.64 KB 316 Downloads

Product Owner Role

60.43 KB 294 Downloads

Service Management Architect Role

58.00 KB 308 Downloads

Service Owner Role

57.74 KB 313 Downloads

Supplier Manager Role

60.03 KB 271 Downloads

Business Relationship Manager Role

59.20 KB 302 Downloads

IT Manager Role

59.67 KB 363 Downloads

Generic Templates

Business Case Template

55.79 KB 389 Downloads

CAB Template

55.54 KB 688 Downloads

PIR Template

55.80 KB 408 Downloads

Release Schedule Template

20.50 KB 322 Downloads

RFC Template

55.22 KB 496 Downloads

Standard Change Template

56.88 KB 407 Downloads

CSI Register Template

20.48 KB 440 Downloads

IT Service Template

56.25 KB 564 Downloads

Product Specification Template

58.14 KB 366 Downloads

Service Structure Template

76.92 KB 422 Downloads

Supporting Service Template

54.59 KB 374 Downloads

Service Level Agreement Template

58.00 KB 453 Downloads

Service Level Requirements Template

60.81 KB 445 Downloads

Service Portfolio Template

55.39 KB 1383 Downloads

IT Service Strategy Template

60.08 KB 1317 Downloads

Stakeholder Analysis Template

53.67 KB 982 Downloads