Function Templates

Application Management Function

209.49 KB 392 Downloads

Service Desk Function

209.53 KB 481 Downloads

Technical Management Function

209.87 KB 342 Downloads

Delivery Management Function

210.03 KB 352 Downloads

Service Management Office Function

208.29 KB 403 Downloads

Customer Management Function

208.65 KB 294 Downloads

IT Steering Group Function

209.01 KB 314 Downloads

Process Templates

Coordination Process

156.00 KB 210 Downloads

Incident Management Process

118.29 KB 393 Downloads

Operational Maintenance Process

95.51 KB 236 Downloads

Problem Management Process

97.33 KB 293 Downloads

Request Fulfilment Process

93.62 KB 235 Downloads

Change Management Process

159.31 KB 312 Downloads

Release Management Process

88.57 KB 249 Downloads

Service Design Process

79.93 KB 227 Downloads

Supplier Management Process

99.93 KB 198 Downloads

Role Templates

Application Manager Role

58.73 KB 173 Downloads

Coordinator Role

59.46 KB 154 Downloads

Incident Manager Role

59.21 KB 193 Downloads

Operations Manager Role

59.84 KB 169 Downloads

Problem Manager Role

59.75 KB 181 Downloads

Service Desk Manager Role

59.14 KB 180 Downloads

Technical Manager Role

58.60 KB 164 Downloads

Change Manager Role

59.17 KB 175 Downloads

Release Manager Role

56.75 KB 157 Downloads

Delivery Manager Role

59.66 KB 165 Downloads

Infrastructure Architect Role

59.74 KB 174 Downloads

Process Owner Role

59.64 KB 175 Downloads

Product Owner Role

60.43 KB 161 Downloads

Service Management Architect Role

58.00 KB 164 Downloads

Service Owner Role

57.74 KB 171 Downloads

Supplier Manager Role

60.03 KB 143 Downloads

Business Relationship Manager Role

59.20 KB 161 Downloads

IT Manager Role

59.67 KB 200 Downloads

Generic Templates

Business Case Template

55.79 KB 198 Downloads

CAB Template

55.54 KB 228 Downloads

PIR Template

55.80 KB 194 Downloads

Release Schedule Template

20.50 KB 166 Downloads

RFC Template

55.22 KB 235 Downloads

Standard Change Template

56.88 KB 217 Downloads

CSI Register Template

20.48 KB 224 Downloads

IT Service Template

56.25 KB 291 Downloads

Product Specification Template

58.14 KB 186 Downloads

Service Structure Template

76.92 KB 217 Downloads

Supporting Service Template

54.59 KB 196 Downloads

Service Level Agreement Template

58.00 KB 232 Downloads

Service Level Requirements Template

60.81 KB 212 Downloads

Service Portfolio Template

55.39 KB 591 Downloads

IT Service Strategy Template

60.08 KB 619 Downloads

Stakeholder Analysis Template

53.67 KB 465 Downloads