Function Templates
Application Management Function
209.49 KB 392 Downloads
January 31, 2021
Service Desk Function
209.53 KB 481 Downloads
January 31, 2021
Technical Management Function
209.87 KB 342 Downloads
January 31, 2021
Delivery Management Function
210.03 KB 352 Downloads
January 31, 2021
Service Management Office Function
208.29 KB 403 Downloads
January 31, 2021
Customer Management Function
208.65 KB 294 Downloads
January 31, 2021
IT Steering Group Function
209.01 KB 314 Downloads
January 31, 2021
Process Templates
Coordination Process
156.00 KB 210 Downloads
January 31, 2021
Incident Management Process
118.29 KB 393 Downloads
January 31, 2021
Operational Maintenance Process
95.51 KB 236 Downloads
January 31, 2021
Problem Management Process
97.33 KB 293 Downloads
January 31, 2021
Request Fulfilment Process
93.62 KB 235 Downloads
January 31, 2021
Change Management Process
159.31 KB 312 Downloads
January 31, 2021
Release Management Process
88.57 KB 249 Downloads
January 31, 2021
Service Design Process
79.93 KB 227 Downloads
January 31, 2021
Continual Service Improvement Process
142.59 KB 255 Downloads
January 31, 2021
Supplier Management Process
99.93 KB 198 Downloads
January 31, 2021
Role Templates
Application Manager Role
58.73 KB 173 Downloads
January 31, 2021
Coordinator Role
59.46 KB 154 Downloads
January 31, 2021
Incident Manager Role
59.21 KB 193 Downloads
January 31, 2021
Operations Manager Role
59.84 KB 169 Downloads
January 31, 2021
Problem Manager Role
59.75 KB 181 Downloads
January 31, 2021
Service Desk Manager Role
59.14 KB 180 Downloads
January 31, 2021
Technical Manager Role
58.60 KB 164 Downloads
January 31, 2021
Change Manager Role
59.17 KB 175 Downloads
January 31, 2021
Release Manager Role
56.75 KB 157 Downloads
January 31, 2021
Delivery Manager Role
59.66 KB 165 Downloads
January 31, 2021
Infrastructure Architect Role
59.74 KB 174 Downloads
January 31, 2021
Process Owner Role
59.64 KB 175 Downloads
January 31, 2021
Product Owner Role
60.43 KB 161 Downloads
January 31, 2021
Service Management Architect Role
58.00 KB 164 Downloads
January 31, 2021
Service Owner Role
57.74 KB 171 Downloads
January 31, 2021
Supplier Manager Role
60.03 KB 143 Downloads
January 31, 2021
Business Relationship Manager Role
59.20 KB 161 Downloads
January 31, 2021
IT Manager Role
59.67 KB 200 Downloads
January 31, 2021
Generic Templates
Business Case Template
55.79 KB 198 Downloads
January 31, 2021
CAB Template
55.54 KB 228 Downloads
January 31, 2021
PIR Template
55.80 KB 194 Downloads
January 31, 2021
Release Schedule Template
20.50 KB 166 Downloads
January 31, 2021
RFC Template
55.22 KB 235 Downloads
January 31, 2021
Standard Change Template
56.88 KB 217 Downloads
January 31, 2021
CSI Register Template
20.48 KB 224 Downloads
January 31, 2021
IT Service Template
56.25 KB 291 Downloads
January 31, 2021
Product Specification Template
58.14 KB 186 Downloads
January 31, 2021
Service Structure Template
76.92 KB 217 Downloads
January 31, 2021
Supporting Service Template
54.59 KB 196 Downloads
January 31, 2021
Service Level Agreement Template
58.00 KB 232 Downloads
January 31, 2021
Service Level Requirements Template
60.81 KB 212 Downloads
January 31, 2021
Service Portfolio Template
55.39 KB 591 Downloads
January 31, 2021
IT Service Strategy Template
60.08 KB 619 Downloads
January 31, 2021
Stakeholder Analysis Template
53.67 KB 465 Downloads
January 31, 2021