Function Templates
Application Management Function
1 file(s) 209.49 KB
Customer Management Function
1 file(s) 208.65 KB
Delivery Management Function
1 file(s) 210.03 KB
IT Steering Group Function
1 file(s) 209.01 KB
Service Desk Function
1 file(s) 209.53 KB
Service Management Office Function
1 file(s) 208.29 KB
Technical Management Function
1 file(s) 209.87 KB
Process Templates
Business Relationship Management Process
1 file(s) 117.00 KB
Change Management Process
1 file(s) 159.31 KB
Continual Service Improvement Process
1 file(s) 142.59 KB
Coordination Process
1 file(s) 156.00 KB
Incident Management Process
1 file(s) 118.29 KB
IT Strategy Management Process
1 file(s) 115.29 KB
Operational Maintenance Process
1 file(s) 95.51 KB
Problem Management Process
1 file(s) 97.33 KB
Release Management Process
1 file(s) 88.57 KB
Request Fulfilment Process
1 file(s) 93.62 KB
Role Templates
Application Manager Role
1 file(s) 58.73 KB
Coordinator Role
1 file(s) 59.46 KB
Incident Manager Role
1 file(s) 59.21 KB
Operations Manager Role
1 file(s) 59.84 KB
Problem Manager Role
1 file(s) 59.75 KB
Service Desk Manager Role
1 file(s) 59.14 KB
Technical Manager Role
1 file(s) 58.60 KB
Change Manager Role
1 file(s) 59.17 KB
Release Manager Role
1 file(s) 56.75 KB
Delivery Manager Role
1 file(s) 59.66 KB
Infrastructure Architect Role
1 file(s) 59.74 KB
Process Owner Role
1 file(s) 59.64 KB
Product Owner Role
1 file(s) 60.43 KB
Service Management Architect Role
1 file(s) 58.00 KB
Service Owner Role
1 file(s) 57.74 KB
Supplier Manager Role
1 file(s) 60.03 KB
Business Relationship Manager Role
1 file(s) 59.20 KB
IT Manager Role
1 file(s) 59.67 KB
Generic Templates
Business Case Template
1 file(s) 55.79 KB
CAB Template
1 file(s) 55.54 KB
CSI Register Template
1 file(s) 20.48 KB
IT Service Strategy Template
1 file(s) 60.08 KB
IT Service Template
1 file(s) 56.25 KB
PIR Template
1 file(s) 55.80 KB
Product Specification Template
1 file(s) 58.14 KB
Release Schedule Template
1 file(s) 20.50 KB
RFC Template
1 file(s) 55.22 KB
Service Level Agreement Template
1 file(s) 58.00 KB
Service Level Requirements Template
1 file(s) 60.81 KB
Service Portfolio Template
1 file(s) 55.39 KB
Service Structure Template
1 file(s) 76.92 KB
Stakeholder Analysis Template
1 file(s) 53.67 KB
Standard Change Template
1 file(s) 56.88 KB
Supporting Service Template
1 file(s) 54.59 KB
