Function Templates
Application Management Function
209.49 KB 480 Downloads
January 31, 2021
Service Desk Function
209.53 KB 592 Downloads
January 31, 2021
Technical Management Function
209.87 KB 426 Downloads
January 31, 2021
Delivery Management Function
210.03 KB 436 Downloads
January 31, 2021
Service Management Office Function
208.29 KB 493 Downloads
January 31, 2021
Customer Management Function
208.65 KB 356 Downloads
January 31, 2021
IT Steering Group Function
209.01 KB 386 Downloads
January 31, 2021
Process Templates
Coordination Process
156.00 KB 255 Downloads
January 31, 2021
Incident Management Process
118.29 KB 503 Downloads
January 31, 2021
Operational Maintenance Process
95.51 KB 292 Downloads
January 31, 2021
Problem Management Process
97.33 KB 370 Downloads
January 31, 2021
Request Fulfilment Process
93.62 KB 294 Downloads
January 31, 2021
Change Management Process
159.31 KB 385 Downloads
January 31, 2021
Release Management Process
88.57 KB 306 Downloads
January 31, 2021
Service Design Process
79.93 KB 290 Downloads
January 31, 2021
Continual Service Improvement Process
142.59 KB 316 Downloads
January 31, 2021
Supplier Management Process
99.93 KB 254 Downloads
January 31, 2021
Role Templates
Application Manager Role
58.73 KB 211 Downloads
January 31, 2021
Coordinator Role
59.46 KB 192 Downloads
January 31, 2021
Incident Manager Role
59.21 KB 241 Downloads
January 31, 2021
Operations Manager Role
59.84 KB 210 Downloads
January 31, 2021
Problem Manager Role
59.75 KB 220 Downloads
January 31, 2021
Service Desk Manager Role
59.14 KB 222 Downloads
January 31, 2021
Technical Manager Role
58.60 KB 202 Downloads
January 31, 2021
Change Manager Role
59.17 KB 215 Downloads
January 31, 2021
Release Manager Role
56.75 KB 192 Downloads
January 31, 2021
Delivery Manager Role
59.66 KB 201 Downloads
January 31, 2021
Infrastructure Architect Role
59.74 KB 209 Downloads
January 31, 2021
Process Owner Role
59.64 KB 214 Downloads
January 31, 2021
Product Owner Role
60.43 KB 194 Downloads
January 31, 2021
Service Management Architect Role
58.00 KB 200 Downloads
January 31, 2021
Service Owner Role
57.74 KB 210 Downloads
January 31, 2021
Supplier Manager Role
60.03 KB 174 Downloads
January 31, 2021
Business Relationship Manager Role
59.20 KB 197 Downloads
January 31, 2021
IT Manager Role
59.67 KB 238 Downloads
January 31, 2021
Generic Templates
Business Case Template
55.79 KB 251 Downloads
January 31, 2021
CAB Template
55.54 KB 311 Downloads
January 31, 2021
PIR Template
55.80 KB 249 Downloads
January 31, 2021
Release Schedule Template
20.50 KB 207 Downloads
January 31, 2021
RFC Template
55.22 KB 288 Downloads
January 31, 2021
Standard Change Template
56.88 KB 263 Downloads
January 31, 2021
CSI Register Template
20.48 KB 271 Downloads
January 31, 2021
IT Service Template
56.25 KB 365 Downloads
January 31, 2021
Product Specification Template
58.14 KB 230 Downloads
January 31, 2021
Service Structure Template
76.92 KB 266 Downloads
January 31, 2021
Supporting Service Template
54.59 KB 245 Downloads
January 31, 2021
Service Level Agreement Template
58.00 KB 294 Downloads
January 31, 2021
Service Level Requirements Template
60.81 KB 279 Downloads
January 31, 2021
Service Portfolio Template
55.39 KB 824 Downloads
January 31, 2021
IT Service Strategy Template
60.08 KB 816 Downloads
January 31, 2021
Stakeholder Analysis Template
53.67 KB 609 Downloads
January 31, 2021