Function Templates

Application Management Function

209.49 KB 296 Downloads

Service Desk Function

209.53 KB 351 Downloads

Technical Management Function

209.87 KB 253 Downloads

Delivery Management Function

210.03 KB 267 Downloads

Service Management Office Function

208.29 KB 310 Downloads

Customer Management Function

208.65 KB 227 Downloads

IT Steering Group Function

209.01 KB 238 Downloads

Process Templates

Coordination Process

156.00 KB 158 Downloads

Incident Management Process

118.29 KB 286 Downloads

Operational Maintenance Process

95.51 KB 176 Downloads

Problem Management Process

97.33 KB 210 Downloads

Request Fulfilment Process

93.62 KB 171 Downloads

Change Management Process

159.31 KB 224 Downloads

Release Management Process

88.57 KB 183 Downloads

Service Design Process

79.93 KB 168 Downloads

Supplier Management Process

99.93 KB 147 Downloads

Role Templates

Application Manager Role

58.73 KB 133 Downloads

Coordinator Role

59.46 KB 120 Downloads

Incident Manager Role

59.21 KB 141 Downloads

Operations Manager Role

59.84 KB 133 Downloads

Problem Manager Role

59.75 KB 135 Downloads

Service Desk Manager Role

59.14 KB 136 Downloads

Technical Manager Role

58.60 KB 126 Downloads

Change Manager Role

59.17 KB 133 Downloads

Release Manager Role

56.75 KB 123 Downloads

Delivery Manager Role

59.66 KB 129 Downloads

Infrastructure Architect Role

59.74 KB 130 Downloads

Process Owner Role

59.64 KB 140 Downloads

Product Owner Role

60.43 KB 125 Downloads

Service Management Architect Role

58.00 KB 130 Downloads

Service Owner Role

57.74 KB 131 Downloads

Supplier Manager Role

60.03 KB 115 Downloads

Business Relationship Manager Role

59.20 KB 126 Downloads

IT Manager Role

59.67 KB 152 Downloads

Generic Templates

Business Case Template

55.79 KB 147 Downloads

CAB Template

55.54 KB 160 Downloads

PIR Template

55.80 KB 145 Downloads

Release Schedule Template

20.50 KB 127 Downloads

RFC Template

55.22 KB 164 Downloads

Standard Change Template

56.88 KB 165 Downloads

CSI Register Template

20.48 KB 172 Downloads

IT Service Template

56.25 KB 213 Downloads

Product Specification Template

58.14 KB 141 Downloads

Service Structure Template

76.92 KB 166 Downloads

Supporting Service Template

54.59 KB 157 Downloads

Service Level Agreement Template

58.00 KB 175 Downloads

Service Level Requirements Template

60.81 KB 160 Downloads

Service Portfolio Template

55.39 KB 403 Downloads

IT Service Strategy Template

60.08 KB 433 Downloads

Stakeholder Analysis Template

53.67 KB 328 Downloads