Function Templates

Application Management Function

209.49 KB 78 Downloads

Service Desk Function

209.53 KB 100 Downloads

Technical Management Function

209.87 KB 69 Downloads

Delivery Management Function

210.03 KB 72 Downloads

Service Management Office Function

208.29 KB 87 Downloads

Customer Management Function

208.65 KB 67 Downloads

IT Steering Group Function

209.01 KB 67 Downloads

Process Templates

Coordination Process

156.00 KB 50 Downloads

Incident Management Process

118.29 KB 80 Downloads

Operational Maintenance Process

95.51 KB 58 Downloads

Problem Management Process

97.33 KB 69 Downloads

Request Fulfilment Process

93.62 KB 54 Downloads

Change Management Process

159.31 KB 73 Downloads

Release Management Process

88.57 KB 60 Downloads

Service Design Process

79.93 KB 36 Downloads

Supplier Management Process

99.93 KB 34 Downloads

Role Templates

Application Manager Role

58.73 KB 46 Downloads

Coordinator Role

59.46 KB 40 Downloads

Incident Manager Role

59.21 KB 47 Downloads

Operations Manager Role

59.84 KB 49 Downloads

Problem Manager Role

59.75 KB 51 Downloads

Service Desk Manager Role

59.14 KB 47 Downloads

Technical Manager Role

58.60 KB 44 Downloads

Change Manager Role

59.17 KB 44 Downloads

Release Manager Role

56.75 KB 44 Downloads

Delivery Manager Role

59.66 KB 45 Downloads

Infrastructure Architect Role

59.74 KB 43 Downloads

Process Owner Role

59.64 KB 53 Downloads

Product Owner Role

60.43 KB 42 Downloads

Service Management Architect Role

58.00 KB 51 Downloads

Service Owner Role

57.74 KB 48 Downloads

Supplier Manager Role

60.03 KB 42 Downloads

IT Manager Role

59.67 KB 48 Downloads

Generic Templates

Business Case Template

55.79 KB 48 Downloads

CAB Template

55.54 KB 52 Downloads

PIR Template

55.80 KB 42 Downloads

Release Schedule Template

20.50 KB 44 Downloads

RFC Template

55.22 KB 55 Downloads

Standard Change Template

56.88 KB 56 Downloads

CSI Register Template

20.48 KB 58 Downloads

IT Service Template

56.25 KB 65 Downloads

Product Specification Template

58.14 KB 47 Downloads

Service Structure Template

76.92 KB 62 Downloads

Supporting Service Template

54.59 KB 58 Downloads

Service Level Agreement Template

58.00 KB 59 Downloads

Service Portfolio Template

55.39 KB 134 Downloads

IT Service Strategy Template

60.08 KB 126 Downloads

Stakeholder Analysis Template

53.67 KB 112 Downloads