Function Templates

Application Management Function

209.49 KB 676 Downloads

Service Desk Function

209.53 KB 815 Downloads

Technical Management Function

209.87 KB 595 Downloads

Delivery Management Function

210.03 KB 613 Downloads

Service Management Office Function

208.29 KB 685 Downloads

Customer Management Function

208.65 KB 503 Downloads

IT Steering Group Function

209.01 KB 532 Downloads

Process Templates

Coordination Process

156.00 KB 366 Downloads

Incident Management Process

118.29 KB 704 Downloads

Operational Maintenance Process

95.51 KB 415 Downloads

Problem Management Process

97.33 KB 509 Downloads

Request Fulfilment Process

93.62 KB 419 Downloads

Change Management Process

159.31 KB 564 Downloads

Release Management Process

88.57 KB 442 Downloads

Service Design Process

79.93 KB 451 Downloads

Supplier Management Process

99.93 KB 375 Downloads

Role Templates

Application Manager Role

58.73 KB 308 Downloads

Coordinator Role

59.46 KB 272 Downloads

Incident Manager Role

59.21 KB 340 Downloads

Operations Manager Role

59.84 KB 298 Downloads

Problem Manager Role

59.75 KB 308 Downloads

Service Desk Manager Role

59.14 KB 314 Downloads

Technical Manager Role

58.60 KB 291 Downloads

Change Manager Role

59.17 KB 307 Downloads

Release Manager Role

56.75 KB 277 Downloads

Delivery Manager Role

59.66 KB 293 Downloads

Infrastructure Architect Role

59.74 KB 304 Downloads

Process Owner Role

59.64 KB 302 Downloads

Product Owner Role

60.43 KB 279 Downloads

Service Management Architect Role

58.00 KB 293 Downloads

Service Owner Role

57.74 KB 300 Downloads

Supplier Manager Role

60.03 KB 256 Downloads

Business Relationship Manager Role

59.20 KB 286 Downloads

IT Manager Role

59.67 KB 344 Downloads

Generic Templates

Business Case Template

55.79 KB 374 Downloads

CAB Template

55.54 KB 636 Downloads

PIR Template

55.80 KB 387 Downloads

Release Schedule Template

20.50 KB 307 Downloads

RFC Template

55.22 KB 466 Downloads

Standard Change Template

56.88 KB 385 Downloads

CSI Register Template

20.48 KB 418 Downloads

IT Service Template

56.25 KB 538 Downloads

Product Specification Template

58.14 KB 349 Downloads

Service Structure Template

76.92 KB 404 Downloads

Supporting Service Template

54.59 KB 357 Downloads

Service Level Agreement Template

58.00 KB 432 Downloads

Service Level Requirements Template

60.81 KB 422 Downloads

Service Portfolio Template

55.39 KB 1318 Downloads

IT Service Strategy Template

60.08 KB 1247 Downloads

Stakeholder Analysis Template

53.67 KB 942 Downloads