Function Templates
Application Management Function
209.49 KB 676 Downloads
January 31, 2021
Service Desk Function
209.53 KB 815 Downloads
January 31, 2021
Technical Management Function
209.87 KB 595 Downloads
January 31, 2021
Delivery Management Function
210.03 KB 613 Downloads
January 31, 2021
Service Management Office Function
208.29 KB 685 Downloads
January 31, 2021
Customer Management Function
208.65 KB 503 Downloads
January 31, 2021
IT Steering Group Function
209.01 KB 532 Downloads
January 31, 2021
Process Templates
Coordination Process
156.00 KB 366 Downloads
January 31, 2021
Incident Management Process
118.29 KB 704 Downloads
January 31, 2021
Operational Maintenance Process
95.51 KB 415 Downloads
January 31, 2021
Problem Management Process
97.33 KB 509 Downloads
January 31, 2021
Request Fulfilment Process
93.62 KB 419 Downloads
January 31, 2021
Change Management Process
159.31 KB 564 Downloads
January 31, 2021
Release Management Process
88.57 KB 442 Downloads
January 31, 2021
Service Design Process
79.93 KB 451 Downloads
January 31, 2021
Continual Service Improvement Process
142.59 KB 451 Downloads
January 31, 2021
Supplier Management Process
99.93 KB 375 Downloads
January 31, 2021
Role Templates
Application Manager Role
58.73 KB 308 Downloads
January 31, 2021
Coordinator Role
59.46 KB 272 Downloads
January 31, 2021
Incident Manager Role
59.21 KB 340 Downloads
January 31, 2021
Operations Manager Role
59.84 KB 298 Downloads
January 31, 2021
Problem Manager Role
59.75 KB 308 Downloads
January 31, 2021
Service Desk Manager Role
59.14 KB 314 Downloads
January 31, 2021
Technical Manager Role
58.60 KB 291 Downloads
January 31, 2021
Change Manager Role
59.17 KB 307 Downloads
January 31, 2021
Release Manager Role
56.75 KB 277 Downloads
January 31, 2021
Delivery Manager Role
59.66 KB 293 Downloads
January 31, 2021
Infrastructure Architect Role
59.74 KB 304 Downloads
January 31, 2021
Process Owner Role
59.64 KB 302 Downloads
January 31, 2021
Product Owner Role
60.43 KB 279 Downloads
January 31, 2021
Service Management Architect Role
58.00 KB 293 Downloads
January 31, 2021
Service Owner Role
57.74 KB 300 Downloads
January 31, 2021
Supplier Manager Role
60.03 KB 256 Downloads
January 31, 2021
Business Relationship Manager Role
59.20 KB 286 Downloads
January 31, 2021
IT Manager Role
59.67 KB 344 Downloads
January 31, 2021
Generic Templates
Business Case Template
55.79 KB 374 Downloads
January 31, 2021
CAB Template
55.54 KB 636 Downloads
January 31, 2021
PIR Template
55.80 KB 387 Downloads
January 31, 2021
Release Schedule Template
20.50 KB 307 Downloads
January 31, 2021
RFC Template
55.22 KB 466 Downloads
January 31, 2021
Standard Change Template
56.88 KB 385 Downloads
January 31, 2021
CSI Register Template
20.48 KB 418 Downloads
January 31, 2021
IT Service Template
56.25 KB 538 Downloads
January 31, 2021
Product Specification Template
58.14 KB 349 Downloads
January 31, 2021
Service Structure Template
76.92 KB 404 Downloads
January 31, 2021
Supporting Service Template
54.59 KB 357 Downloads
January 31, 2021
Service Level Agreement Template
58.00 KB 432 Downloads
January 31, 2021
Service Level Requirements Template
60.81 KB 422 Downloads
January 31, 2021
Service Portfolio Template
55.39 KB 1318 Downloads
January 31, 2021
IT Service Strategy Template
60.08 KB 1247 Downloads
January 31, 2021
Stakeholder Analysis Template
53.67 KB 942 Downloads
January 31, 2021