Function Templates
Application Management Function
209.49 KB 630 Downloads
January 31, 2021
Service Desk Function
209.53 KB 766 Downloads
January 31, 2021
Technical Management Function
209.87 KB 557 Downloads
January 31, 2021
Delivery Management Function
210.03 KB 573 Downloads
January 31, 2021
Service Management Office Function
208.29 KB 637 Downloads
January 31, 2021
Customer Management Function
208.65 KB 465 Downloads
January 31, 2021
IT Steering Group Function
209.01 KB 495 Downloads
January 31, 2021
Process Templates
Coordination Process
156.00 KB 338 Downloads
January 31, 2021
Incident Management Process
118.29 KB 661 Downloads
January 31, 2021
Operational Maintenance Process
95.51 KB 386 Downloads
January 31, 2021
Problem Management Process
97.33 KB 476 Downloads
January 31, 2021
Request Fulfilment Process
93.62 KB 390 Downloads
January 31, 2021
Change Management Process
159.31 KB 526 Downloads
January 31, 2021
Release Management Process
88.57 KB 412 Downloads
January 31, 2021
Service Design Process
79.93 KB 412 Downloads
January 31, 2021
Continual Service Improvement Process
142.59 KB 424 Downloads
January 31, 2021
Supplier Management Process
99.93 KB 347 Downloads
January 31, 2021
Role Templates
Application Manager Role
58.73 KB 283 Downloads
January 31, 2021
Coordinator Role
59.46 KB 251 Downloads
January 31, 2021
Incident Manager Role
59.21 KB 316 Downloads
January 31, 2021
Operations Manager Role
59.84 KB 278 Downloads
January 31, 2021
Problem Manager Role
59.75 KB 285 Downloads
January 31, 2021
Service Desk Manager Role
59.14 KB 291 Downloads
January 31, 2021
Technical Manager Role
58.60 KB 270 Downloads
January 31, 2021
Change Manager Role
59.17 KB 284 Downloads
January 31, 2021
Release Manager Role
56.75 KB 255 Downloads
January 31, 2021
Delivery Manager Role
59.66 KB 271 Downloads
January 31, 2021
Infrastructure Architect Role
59.74 KB 281 Downloads
January 31, 2021
Process Owner Role
59.64 KB 280 Downloads
January 31, 2021
Product Owner Role
60.43 KB 256 Downloads
January 31, 2021
Service Management Architect Role
58.00 KB 269 Downloads
January 31, 2021
Service Owner Role
57.74 KB 278 Downloads
January 31, 2021
Supplier Manager Role
60.03 KB 235 Downloads
January 31, 2021
Business Relationship Manager Role
59.20 KB 265 Downloads
January 31, 2021
IT Manager Role
59.67 KB 321 Downloads
January 31, 2021
Generic Templates
Business Case Template
55.79 KB 344 Downloads
January 31, 2021
CAB Template
55.54 KB 577 Downloads
January 31, 2021
PIR Template
55.80 KB 357 Downloads
January 31, 2021
Release Schedule Template
20.50 KB 282 Downloads
January 31, 2021
RFC Template
55.22 KB 421 Downloads
January 31, 2021
Standard Change Template
56.88 KB 358 Downloads
January 31, 2021
CSI Register Template
20.48 KB 381 Downloads
January 31, 2021
IT Service Template
56.25 KB 499 Downloads
January 31, 2021
Product Specification Template
58.14 KB 320 Downloads
January 31, 2021
Service Structure Template
76.92 KB 371 Downloads
January 31, 2021
Supporting Service Template
54.59 KB 331 Downloads
January 31, 2021
Service Level Agreement Template
58.00 KB 400 Downloads
January 31, 2021
Service Level Requirements Template
60.81 KB 387 Downloads
January 31, 2021
Service Portfolio Template
55.39 KB 1215 Downloads
January 31, 2021
IT Service Strategy Template
60.08 KB 1165 Downloads
January 31, 2021
Stakeholder Analysis Template
53.67 KB 879 Downloads
January 31, 2021