Function Templates

Application Management Function

209.49 KB 480 Downloads

Service Desk Function

209.53 KB 592 Downloads

Technical Management Function

209.87 KB 426 Downloads

Delivery Management Function

210.03 KB 436 Downloads

Service Management Office Function

208.29 KB 493 Downloads

Customer Management Function

208.65 KB 356 Downloads

IT Steering Group Function

209.01 KB 386 Downloads

Process Templates

Coordination Process

156.00 KB 255 Downloads

Incident Management Process

118.29 KB 503 Downloads

Operational Maintenance Process

95.51 KB 292 Downloads

Problem Management Process

97.33 KB 370 Downloads

Request Fulfilment Process

93.62 KB 294 Downloads

Change Management Process

159.31 KB 385 Downloads

Release Management Process

88.57 KB 306 Downloads

Service Design Process

79.93 KB 290 Downloads

Supplier Management Process

99.93 KB 254 Downloads

Role Templates

Application Manager Role

58.73 KB 211 Downloads

Coordinator Role

59.46 KB 192 Downloads

Incident Manager Role

59.21 KB 241 Downloads

Operations Manager Role

59.84 KB 210 Downloads

Problem Manager Role

59.75 KB 220 Downloads

Service Desk Manager Role

59.14 KB 222 Downloads

Technical Manager Role

58.60 KB 202 Downloads

Change Manager Role

59.17 KB 215 Downloads

Release Manager Role

56.75 KB 192 Downloads

Delivery Manager Role

59.66 KB 201 Downloads

Infrastructure Architect Role

59.74 KB 209 Downloads

Process Owner Role

59.64 KB 214 Downloads

Product Owner Role

60.43 KB 194 Downloads

Service Management Architect Role

58.00 KB 200 Downloads

Service Owner Role

57.74 KB 210 Downloads

Supplier Manager Role

60.03 KB 174 Downloads

Business Relationship Manager Role

59.20 KB 197 Downloads

IT Manager Role

59.67 KB 238 Downloads

Generic Templates

Business Case Template

55.79 KB 251 Downloads

CAB Template

55.54 KB 311 Downloads

PIR Template

55.80 KB 249 Downloads

Release Schedule Template

20.50 KB 207 Downloads

RFC Template

55.22 KB 288 Downloads

Standard Change Template

56.88 KB 263 Downloads

CSI Register Template

20.48 KB 271 Downloads

IT Service Template

56.25 KB 365 Downloads

Product Specification Template

58.14 KB 230 Downloads

Service Structure Template

76.92 KB 266 Downloads

Supporting Service Template

54.59 KB 245 Downloads

Service Level Agreement Template

58.00 KB 294 Downloads

Service Level Requirements Template

60.81 KB 279 Downloads

Service Portfolio Template

55.39 KB 824 Downloads

IT Service Strategy Template

60.08 KB 816 Downloads

Stakeholder Analysis Template

53.67 KB 609 Downloads