Function Templates

Application Management Function

209.49 KB 521 Downloads

Service Desk Function

209.53 KB 649 Downloads

Technical Management Function

209.87 KB 467 Downloads

Delivery Management Function

210.03 KB 478 Downloads

Service Management Office Function

208.29 KB 540 Downloads

Customer Management Function

208.65 KB 386 Downloads

IT Steering Group Function

209.01 KB 417 Downloads

Process Templates

Coordination Process

156.00 KB 280 Downloads

Incident Management Process

118.29 KB 550 Downloads

Operational Maintenance Process

95.51 KB 323 Downloads

Problem Management Process

97.33 KB 405 Downloads

Request Fulfilment Process

93.62 KB 325 Downloads

Change Management Process

159.31 KB 431 Downloads

Release Management Process

88.57 KB 339 Downloads

Service Design Process

79.93 KB 324 Downloads

Supplier Management Process

99.93 KB 284 Downloads

Role Templates

Application Manager Role

58.73 KB 228 Downloads

Coordinator Role

59.46 KB 208 Downloads

Incident Manager Role

59.21 KB 264 Downloads

Operations Manager Role

59.84 KB 229 Downloads

Problem Manager Role

59.75 KB 238 Downloads

Service Desk Manager Role

59.14 KB 243 Downloads

Technical Manager Role

58.60 KB 225 Downloads

Change Manager Role

59.17 KB 236 Downloads

Release Manager Role

56.75 KB 209 Downloads

Delivery Manager Role

59.66 KB 223 Downloads

Infrastructure Architect Role

59.74 KB 231 Downloads

Process Owner Role

59.64 KB 235 Downloads

Product Owner Role

60.43 KB 212 Downloads

Service Management Architect Role

58.00 KB 219 Downloads

Service Owner Role

57.74 KB 228 Downloads

Supplier Manager Role

60.03 KB 191 Downloads

Business Relationship Manager Role

59.20 KB 217 Downloads

IT Manager Role

59.67 KB 262 Downloads

Generic Templates

Business Case Template

55.79 KB 277 Downloads

CAB Template

55.54 KB 409 Downloads

PIR Template

55.80 KB 280 Downloads

Release Schedule Template

20.50 KB 228 Downloads

RFC Template

55.22 KB 320 Downloads

Standard Change Template

56.88 KB 288 Downloads

CSI Register Template

20.48 KB 307 Downloads

IT Service Template

56.25 KB 402 Downloads

Product Specification Template

58.14 KB 255 Downloads

Service Structure Template

76.92 KB 293 Downloads

Supporting Service Template

54.59 KB 271 Downloads

Service Level Agreement Template

58.00 KB 329 Downloads

Service Level Requirements Template

60.81 KB 314 Downloads

Service Portfolio Template

55.39 KB 938 Downloads

IT Service Strategy Template

60.08 KB 923 Downloads

Stakeholder Analysis Template

53.67 KB 684 Downloads