Function Templates

Application Management Function

209.49 KB 626 Downloads

Service Desk Function

209.53 KB 761 Downloads

Technical Management Function

209.87 KB 553 Downloads

Delivery Management Function

210.03 KB 569 Downloads

Service Management Office Function

208.29 KB 635 Downloads

Customer Management Function

208.65 KB 463 Downloads

IT Steering Group Function

209.01 KB 493 Downloads

Process Templates

Coordination Process

156.00 KB 336 Downloads

Incident Management Process

118.29 KB 656 Downloads

Operational Maintenance Process

95.51 KB 381 Downloads

Problem Management Process

97.33 KB 472 Downloads

Request Fulfilment Process

93.62 KB 386 Downloads

Change Management Process

159.31 KB 519 Downloads

Release Management Process

88.57 KB 408 Downloads

Service Design Process

79.93 KB 407 Downloads

Supplier Management Process

99.93 KB 343 Downloads

Role Templates

Application Manager Role

58.73 KB 281 Downloads

Coordinator Role

59.46 KB 250 Downloads

Incident Manager Role

59.21 KB 314 Downloads

Operations Manager Role

59.84 KB 277 Downloads

Problem Manager Role

59.75 KB 283 Downloads

Service Desk Manager Role

59.14 KB 289 Downloads

Technical Manager Role

58.60 KB 269 Downloads

Change Manager Role

59.17 KB 282 Downloads

Release Manager Role

56.75 KB 254 Downloads

Delivery Manager Role

59.66 KB 269 Downloads

Infrastructure Architect Role

59.74 KB 279 Downloads

Process Owner Role

59.64 KB 279 Downloads

Product Owner Role

60.43 KB 255 Downloads

Service Management Architect Role

58.00 KB 267 Downloads

Service Owner Role

57.74 KB 277 Downloads

Supplier Manager Role

60.03 KB 234 Downloads

Business Relationship Manager Role

59.20 KB 263 Downloads

IT Manager Role

59.67 KB 318 Downloads

Generic Templates

Business Case Template

55.79 KB 339 Downloads

CAB Template

55.54 KB 573 Downloads

PIR Template

55.80 KB 351 Downloads

Release Schedule Template

20.50 KB 278 Downloads

RFC Template

55.22 KB 415 Downloads

Standard Change Template

56.88 KB 355 Downloads

CSI Register Template

20.48 KB 378 Downloads

IT Service Template

56.25 KB 495 Downloads

Product Specification Template

58.14 KB 318 Downloads

Service Structure Template

76.92 KB 365 Downloads

Supporting Service Template

54.59 KB 329 Downloads

Service Level Agreement Template

58.00 KB 396 Downloads

Service Level Requirements Template

60.81 KB 383 Downloads

Service Portfolio Template

55.39 KB 1208 Downloads

IT Service Strategy Template

60.08 KB 1159 Downloads

Stakeholder Analysis Template

53.67 KB 874 Downloads