Function Templates

Application Management Function

209.49 KB 183 Downloads
January 31, 2021
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Service Desk Function

209.53 KB 214 Downloads
January 31, 2021
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Technical Management Function

209.87 KB 150 Downloads
January 31, 2021
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Delivery Management Function

210.03 KB 163 Downloads
January 31, 2021
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Service Management Office Function

208.29 KB 191 Downloads
January 31, 2021
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Customer Management Function

208.65 KB 140 Downloads
January 31, 2021
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IT Steering Group Function

209.01 KB 148 Downloads
January 31, 2021
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Process Templates

Coordination Process

156.00 KB 99 Downloads
January 31, 2021
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Incident Management Process

118.29 KB 175 Downloads
January 31, 2021
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Operational Maintenance Process

95.51 KB 111 Downloads
January 31, 2021
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Problem Management Process

97.33 KB 131 Downloads
January 31, 2021
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Request Fulfilment Process

93.62 KB 106 Downloads
January 31, 2021
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Change Management Process

159.31 KB 136 Downloads
January 31, 2021
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Release Management Process

88.57 KB 111 Downloads
January 31, 2021
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Service Design Process

79.93 KB 95 Downloads
January 31, 2021
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Continual Service Improvement Process

142.59 KB 119 Downloads
January 31, 2021
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Supplier Management Process

99.93 KB 88 Downloads
January 31, 2021
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Role Templates

Application Manager Role

58.73 KB 91 Downloads
January 31, 2021
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Coordinator Role

59.46 KB 83 Downloads
January 31, 2021
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Incident Manager Role

59.21 KB 95 Downloads
January 31, 2021
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Operations Manager Role

59.84 KB 91 Downloads
January 31, 2021
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Problem Manager Role

59.75 KB 94 Downloads
January 31, 2021
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Service Desk Manager Role

59.14 KB 92 Downloads
January 31, 2021
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Technical Manager Role

58.60 KB 86 Downloads
January 31, 2021
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Change Manager Role

59.17 KB 87 Downloads
January 31, 2021
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Release Manager Role

56.75 KB 85 Downloads
January 31, 2021
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Delivery Manager Role

59.66 KB 88 Downloads
January 31, 2021
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Infrastructure Architect Role

59.74 KB 85 Downloads
January 31, 2021
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Process Owner Role

59.64 KB 99 Downloads
January 31, 2021
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Product Owner Role

60.43 KB 81 Downloads
January 31, 2021
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Service Management Architect Role

58.00 KB 89 Downloads
January 31, 2021
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Service Owner Role

57.74 KB 90 Downloads
January 31, 2021
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Supplier Manager Role

60.03 KB 81 Downloads
January 31, 2021
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Business Relationship Manager Role

59.20 KB 86 Downloads
January 31, 2021
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IT Manager Role

59.67 KB 97 Downloads
January 31, 2021
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Generic Templates

Business Case Template

55.79 KB 98 Downloads
January 31, 2021
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CAB Template

55.54 KB 110 Downloads
January 31, 2021
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PIR Template

55.80 KB 89 Downloads
January 31, 2021
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Release Schedule Template

20.50 KB 86 Downloads
January 31, 2021
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RFC Template

55.22 KB 110 Downloads
January 31, 2021
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Standard Change Template

56.88 KB 109 Downloads
January 31, 2021
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CSI Register Template

20.48 KB 119 Downloads
January 31, 2021
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IT Service Template

56.25 KB 144 Downloads
January 31, 2021
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Product Specification Template

58.14 KB 96 Downloads
January 31, 2021
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Service Structure Template

76.92 KB 114 Downloads
January 31, 2021
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Supporting Service Template

54.59 KB 112 Downloads
January 31, 2021
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Service Level Agreement Template

58.00 KB 111 Downloads
January 31, 2021
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Service Level Requirements Template

60.81 KB 107 Downloads
January 31, 2021
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Service Portfolio Template

55.39 KB 268 Downloads
January 31, 2021
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IT Service Strategy Template

60.08 KB 266 Downloads
January 31, 2021
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Stakeholder Analysis Template

53.67 KB 225 Downloads
January 31, 2021
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