The Rational IT Model
Grunder
Introduktion
Faser
Funktioner
Processer och rutiner
Roller inom IT-organisationen
Styrmodell
Relationen mellan faser, funktioner och processer
Övergripande flöde genom hela IT-organisationen
Drift
Driftfasen
Service desk
Teknisk Drift
Applikationsdrift
Request fulfilment
Incident management
Koordinering
Problem management
Driftuppgifter
Överlämning
Överlämningsfasen
Change management
Tjänstedesign
Release management
Leveranskontroll
Leveranskontrollfasen
Arkitektur och arbetssätt
Leveransansvar
Hantering av tjänstekatalog
Kontinuerlig förbättring
Hantering av kunskap
Hantering av leverantörer
Relationer
Relationsfasen
Kundansvar
Hantering av verksamhetsrelationer
Hantering av servicenivĂĄer
Strategi
Strategifasen
IT-styrgrupp
Hantering av strategi
Hantering av tjänsteportfölj
Nedladdningar
Downloads
Function Templates
Application Management Function
1 file(s)
209.49 KB
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Service Desk Function
1 file(s)
209.53 KB
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Technical Management Function
1 file(s)
209.87 KB
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Delivery Management Function
1 file(s)
210.03 KB
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Service Management Office Function
1 file(s)
208.29 KB
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Customer Management Function
1 file(s)
208.65 KB
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IT Steering Group Function
1 file(s)
209.01 KB
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Process Templates
Coordination Process
1 file(s)
156.00 KB
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Incident Management Process
1 file(s)
118.29 KB
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Operational Maintenance Process
1 file(s)
95.51 KB
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Problem Management Process
1 file(s)
97.33 KB
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Request Fulfilment Process
1 file(s)
93.62 KB
Download
Change Management Process
1 file(s)
159.31 KB
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Release Management Process
1 file(s)
88.57 KB
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Service Design Process
1 file(s)
79.93 KB
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Continual Service Improvement Process
1 file(s)
142.59 KB
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Supplier Management Process
1 file(s)
99.93 KB
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Role Templates
Application Manager Role
1 file(s)
58.73 KB
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Coordinator Role
1 file(s)
59.46 KB
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Incident Manager Role
1 file(s)
59.21 KB
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Operations Manager Role
1 file(s)
59.84 KB
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Problem Manager Role
1 file(s)
59.75 KB
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Service Desk Manager Role
1 file(s)
59.14 KB
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Technical Manager Role
1 file(s)
58.60 KB
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Change Manager Role
1 file(s)
59.17 KB
Download
Release Manager Role
1 file(s)
56.75 KB
Download
Delivery Manager Role
1 file(s)
59.66 KB
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Infrastructure Architect Role
1 file(s)
59.74 KB
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Process Owner Role
1 file(s)
59.64 KB
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Product Owner Role
1 file(s)
60.43 KB
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Service Management Architect Role
1 file(s)
58.00 KB
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Service Owner Role
1 file(s)
57.74 KB
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Supplier Manager Role
1 file(s)
60.03 KB
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Business Relationship Manager Role
1 file(s)
59.20 KB
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IT Manager Role
1 file(s)
59.67 KB
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Generic Templates
Business Case Template
1 file(s)
55.79 KB
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CAB Template
1 file(s)
55.54 KB
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PIR Template
1 file(s)
55.80 KB
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Release Schedule Template
1 file(s)
20.50 KB
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RFC Template
1 file(s)
55.22 KB
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Standard Change Template
1 file(s)
56.88 KB
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CSI Register Template
1 file(s)
20.48 KB
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IT Service Template
1 file(s)
56.25 KB
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Product Specification Template
1 file(s)
58.14 KB
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Service Structure Template
1 file(s)
76.92 KB
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Supporting Service Template
1 file(s)
54.59 KB
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Service Level Agreement Template
1 file(s)
58.00 KB
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Service Level Requirements Template
1 file(s)
60.81 KB
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Service Portfolio Template
1 file(s)
55.39 KB
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IT Service Strategy Template
1 file(s)
60.08 KB
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Stakeholder Analysis Template
1 file(s)
53.67 KB
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