Function Templates
Application Management Function
209.49 KB 183 Downloads
January 31, 2021
Service Desk Function
209.53 KB 214 Downloads
January 31, 2021
Technical Management Function
209.87 KB 150 Downloads
January 31, 2021
Delivery Management Function
210.03 KB 163 Downloads
January 31, 2021
Service Management Office Function
208.29 KB 191 Downloads
January 31, 2021
Customer Management Function
208.65 KB 140 Downloads
January 31, 2021
IT Steering Group Function
209.01 KB 148 Downloads
January 31, 2021
Process Templates
Coordination Process
156.00 KB 99 Downloads
January 31, 2021
Incident Management Process
118.29 KB 175 Downloads
January 31, 2021
Operational Maintenance Process
95.51 KB 111 Downloads
January 31, 2021
Problem Management Process
97.33 KB 131 Downloads
January 31, 2021
Request Fulfilment Process
93.62 KB 106 Downloads
January 31, 2021
Change Management Process
159.31 KB 136 Downloads
January 31, 2021
Release Management Process
88.57 KB 111 Downloads
January 31, 2021
Service Design Process
79.93 KB 95 Downloads
January 31, 2021
Continual Service Improvement Process
142.59 KB 119 Downloads
January 31, 2021
Supplier Management Process
99.93 KB 88 Downloads
January 31, 2021
Role Templates
Application Manager Role
58.73 KB 91 Downloads
January 31, 2021
Coordinator Role
59.46 KB 83 Downloads
January 31, 2021
Incident Manager Role
59.21 KB 95 Downloads
January 31, 2021
Operations Manager Role
59.84 KB 91 Downloads
January 31, 2021
Problem Manager Role
59.75 KB 94 Downloads
January 31, 2021
Service Desk Manager Role
59.14 KB 92 Downloads
January 31, 2021
Technical Manager Role
58.60 KB 86 Downloads
January 31, 2021
Change Manager Role
59.17 KB 87 Downloads
January 31, 2021
Release Manager Role
56.75 KB 85 Downloads
January 31, 2021
Delivery Manager Role
59.66 KB 88 Downloads
January 31, 2021
Infrastructure Architect Role
59.74 KB 85 Downloads
January 31, 2021
Process Owner Role
59.64 KB 99 Downloads
January 31, 2021
Product Owner Role
60.43 KB 81 Downloads
January 31, 2021
Service Management Architect Role
58.00 KB 89 Downloads
January 31, 2021
Service Owner Role
57.74 KB 90 Downloads
January 31, 2021
Supplier Manager Role
60.03 KB 81 Downloads
January 31, 2021
Business Relationship Manager Role
59.20 KB 86 Downloads
January 31, 2021
IT Manager Role
59.67 KB 97 Downloads
January 31, 2021
Generic Templates
Business Case Template
55.79 KB 98 Downloads
January 31, 2021
CAB Template
55.54 KB 110 Downloads
January 31, 2021
PIR Template
55.80 KB 89 Downloads
January 31, 2021
Release Schedule Template
20.50 KB 86 Downloads
January 31, 2021
RFC Template
55.22 KB 110 Downloads
January 31, 2021
Standard Change Template
56.88 KB 109 Downloads
January 31, 2021
CSI Register Template
20.48 KB 119 Downloads
January 31, 2021
IT Service Template
56.25 KB 144 Downloads
January 31, 2021
Product Specification Template
58.14 KB 96 Downloads
January 31, 2021
Service Structure Template
76.92 KB 114 Downloads
January 31, 2021
Supporting Service Template
54.59 KB 112 Downloads
January 31, 2021
Service Level Agreement Template
58.00 KB 111 Downloads
January 31, 2021
Service Level Requirements Template
60.81 KB 107 Downloads
January 31, 2021
Service Portfolio Template
55.39 KB 268 Downloads
January 31, 2021
IT Service Strategy Template
60.08 KB 266 Downloads
January 31, 2021
Stakeholder Analysis Template
53.67 KB 225 Downloads
January 31, 2021