The primary communication channel between IT and the users is the Service Desk function. When a user contacts Service Desk, in principle the issue can concern anything at all. It might be a question, an order or someone who needs help with an IT service which is not working. That is to say, a request of some kind which has to be dealt with by Service Desk. The Request Fulfilment process exists in order to manage issues which arrive at Service Desk from users.
All issues from users start as service requests. The broad definition means that Request Fulfilment often consists of several procedures, depending on what is being requested.
To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behavior or unique IDs on this site and show (non-) personalized ads. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.