Category: Relations

Many companies and organizations view IT as a cost. In an economic calculation there is only one thing to do with costs, reduce them. This

The IT organization needs to have a business-like relationship with the business to enable it to govern the delivery of IT services according to the

Business Relationship Management is the process which helps the Business Relationship Manager to provide a link between the IT department and the business at strategic

In order to ascertain whether the delivery of IT services to the business is satisfactory or unsatisfactory, the agreed levels must be defined and measured.