Category: Delivery Control

What distinguishes an effective group or organization from others is that it has a unity, a common approach and a common working methodology. The primary

Everything included in an IT environment needs to be maintained so that it does not degenerate. Hardware becomes old and worn out, software needs constant

Many parts of the IT business are based on structures. In a poorly functioning business, issues are categorized according to a fixed structure, responsibility is

Most IT organizations have a culture of continually improving their IT environment and their working method. The problem is that too many changes take place

The ability to deliver high quality IT services is dependent on those involved being able to rapidly manage the different circumstances that arise in the

Supplier Management is the process which defines, negotiates with, measures and evaluates the suppliers that are involved in delivering IT services. Purpose The purpose of