Category: Delivery Control

Service Management Office

What distinguishes an effective group or organization from others is that it has a unity, a common approach and a common working methodology. The primary

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Delivery Management

Everything included in an IT environment needs to be maintained so that it does not degenerate. Hardware becomes old and worn out, software needs constant

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Knowledge Management

The ability to deliver high quality IT services is dependent on those involved being able to rapidly manage the different circumstances that arise in the

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Supplier Management

Supplier Management is the process which defines, negotiates with, measures and evaluates the suppliers that are involved in delivering IT services. Purpose The purpose of

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