- Download 3
- File Size 57.74 KB
- File Count 1
- Create Date January 31, 2021
- Last Updated January 31, 2021
Service Owner Role
A service manager manages a specific service as if it were its own production, the role is the primary contact for the service, and represents the service in internal forums and processes.
Service Manager is a stakeholder in all processes within the IT department and serves as the first escalation contact at the tactical level.