• Version
  • Download 4
  • File Size 97.33 KB
  • File Count 1
  • Create Date January 31, 2021
  • Last Updated January 31, 2021

Problem Management Process

A problem is the unknown cause that something has happened. It is not restricted solely to the IT environment. As the process has the tools required, it can also be used to resolve problems which have arisen elsewhere in the IT organisation.