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  • Create Date January 31, 2021
  • Last Updated January 31, 2021

Incident Management Process

The main purpose of the Incident Management process is to restore the agreed service level as quickly as possible and to reduce the negative consequences for the business. This means that if the IT organisation is not able to rectify the error directly, a temporary solution (workaround) which restores the functionality for the user can be sufficient. The purpose also means that an incident should as far as possible be rectified in such a way that the business suffers no further negative effects.