Customer Management


Free Customer Management template


The IT organisation needs to have a business-like relationship with the business to enable it to govern the delivery of IT services according to the business’s needs. At the same time, the business needs to conduct its own analysis of the IT service’s value in relation to the cost.

Customer Management manages the contacts between the IT organisation and the business. The function is located at the tactical level in the governance model and should focus on external efficiency (the business).


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