Function Templates

Application Management Function

209.49 KB 638 Downloads

Service Desk Function

209.53 KB 773 Downloads

Technical Management Function

209.87 KB 563 Downloads

Delivery Management Function

210.03 KB 581 Downloads

Service Management Office Function

208.29 KB 643 Downloads

Customer Management Function

208.65 KB 470 Downloads

IT Steering Group Function

209.01 KB 502 Downloads

Process Templates

Coordination Process

156.00 KB 342 Downloads

Incident Management Process

118.29 KB 667 Downloads

Operational Maintenance Process

95.51 KB 392 Downloads

Problem Management Process

97.33 KB 482 Downloads

Request Fulfilment Process

93.62 KB 394 Downloads

Change Management Process

159.31 KB 533 Downloads

Release Management Process

88.57 KB 416 Downloads

Service Design Process

79.93 KB 417 Downloads

Supplier Management Process

99.93 KB 350 Downloads

Role Templates

Application Manager Role

58.73 KB 287 Downloads

Coordinator Role

59.46 KB 255 Downloads

Incident Manager Role

59.21 KB 321 Downloads

Operations Manager Role

59.84 KB 281 Downloads

Problem Manager Role

59.75 KB 289 Downloads

Service Desk Manager Role

59.14 KB 295 Downloads

Technical Manager Role

58.60 KB 273 Downloads

Change Manager Role

59.17 KB 289 Downloads

Release Manager Role

56.75 KB 260 Downloads

Delivery Manager Role

59.66 KB 275 Downloads

Infrastructure Architect Role

59.74 KB 284 Downloads

Process Owner Role

59.64 KB 284 Downloads

Product Owner Role

60.43 KB 261 Downloads

Service Management Architect Role

58.00 KB 273 Downloads

Service Owner Role

57.74 KB 282 Downloads

Supplier Manager Role

60.03 KB 239 Downloads

Business Relationship Manager Role

59.20 KB 269 Downloads

IT Manager Role

59.67 KB 324 Downloads

Generic Templates

Business Case Template

55.79 KB 347 Downloads

CAB Template

55.54 KB 585 Downloads

PIR Template

55.80 KB 361 Downloads

Release Schedule Template

20.50 KB 285 Downloads

RFC Template

55.22 KB 428 Downloads

Standard Change Template

56.88 KB 361 Downloads

CSI Register Template

20.48 KB 386 Downloads

IT Service Template

56.25 KB 504 Downloads

Product Specification Template

58.14 KB 325 Downloads

Service Structure Template

76.92 KB 375 Downloads

Supporting Service Template

54.59 KB 335 Downloads

Service Level Agreement Template

58.00 KB 405 Downloads

Service Level Requirements Template

60.81 KB 392 Downloads

Service Portfolio Template

55.39 KB 1226 Downloads

IT Service Strategy Template

60.08 KB 1176 Downloads

Stakeholder Analysis Template

53.67 KB 888 Downloads