Function Templates

Application Management Function

209.49 KB 641 Downloads

Service Desk Function

209.53 KB 776 Downloads

Technical Management Function

209.87 KB 566 Downloads

Delivery Management Function

210.03 KB 583 Downloads

Service Management Office Function

208.29 KB 647 Downloads

Customer Management Function

208.65 KB 472 Downloads

IT Steering Group Function

209.01 KB 504 Downloads

Process Templates

Coordination Process

156.00 KB 344 Downloads

Incident Management Process

118.29 KB 669 Downloads

Operational Maintenance Process

95.51 KB 394 Downloads

Problem Management Process

97.33 KB 484 Downloads

Request Fulfilment Process

93.62 KB 396 Downloads

Change Management Process

159.31 KB 535 Downloads

Release Management Process

88.57 KB 418 Downloads

Service Design Process

79.93 KB 419 Downloads

Supplier Management Process

99.93 KB 353 Downloads

Role Templates

Application Manager Role

58.73 KB 290 Downloads

Coordinator Role

59.46 KB 257 Downloads

Incident Manager Role

59.21 KB 323 Downloads

Operations Manager Role

59.84 KB 283 Downloads

Problem Manager Role

59.75 KB 291 Downloads

Service Desk Manager Role

59.14 KB 297 Downloads

Technical Manager Role

58.60 KB 275 Downloads

Change Manager Role

59.17 KB 291 Downloads

Release Manager Role

56.75 KB 262 Downloads

Delivery Manager Role

59.66 KB 277 Downloads

Infrastructure Architect Role

59.74 KB 286 Downloads

Process Owner Role

59.64 KB 286 Downloads

Product Owner Role

60.43 KB 263 Downloads

Service Management Architect Role

58.00 KB 275 Downloads

Service Owner Role

57.74 KB 284 Downloads

Supplier Manager Role

60.03 KB 241 Downloads

Business Relationship Manager Role

59.20 KB 271 Downloads

IT Manager Role

59.67 KB 326 Downloads

Generic Templates

Business Case Template

55.79 KB 349 Downloads

CAB Template

55.54 KB 587 Downloads

PIR Template

55.80 KB 363 Downloads

Release Schedule Template

20.50 KB 288 Downloads

RFC Template

55.22 KB 430 Downloads

Standard Change Template

56.88 KB 363 Downloads

CSI Register Template

20.48 KB 388 Downloads

IT Service Template

56.25 KB 506 Downloads

Product Specification Template

58.14 KB 327 Downloads

Service Structure Template

76.92 KB 377 Downloads

Supporting Service Template

54.59 KB 337 Downloads

Service Level Agreement Template

58.00 KB 407 Downloads

Service Level Requirements Template

60.81 KB 394 Downloads

Service Portfolio Template

55.39 KB 1232 Downloads

IT Service Strategy Template

60.08 KB 1180 Downloads

Stakeholder Analysis Template

53.67 KB 891 Downloads